Last updated: July 7, 2026 · Abraham Oviedo Services, LLC DBA Big Asere
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Big Asere, operated by Abraham Oviedo Services, LLC, sends automated SMS messages to customers who place orders through our platform at bigasere.com.
These messages are strictly transactional — they are sent only in connection with your active order. We do not send promotional, marketing, or advertising messages via SMS.
Our SMS program is powered by Twilio and operates under the A2P 10DLC framework as required by U.S. mobile carriers. Our messaging is compliant with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.
You opt in to receive SMS messages when you provide your mobile phone number on the order form at bigasere.com. By submitting your phone number and placing an order, you expressly consent to receive transactional SMS messages related to your order.
By providing your phone number, you agree to receive SMS updates for your order. This consent is not a condition of purchase. Message and data rates may apply.
Mobile information (including your phone number and SMS consent) will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your phone number only with Twilio, our SMS service provider, solely to deliver the transactional messages you have requested.
During checkout at bigasere.com, the customer enters their mobile phone number and must tick a checkbox that is NOT pre-checked in order to consent to SMS. This SMS checkbox is separate from the Terms of Service checkbox, and consent is not a condition of purchase. Messages are transactional only (order confirmation, verification code, delivery status). The checkbox displays the following disclosure verbatim:
“I agree to receive transactional SMS messages from Big Asere about my order (confirmation, verification code, delivery status). Message frequency varies. Message and data rates may apply. Reply STOP to cancel anytime. Consent is not a condition of purchase. See SMS Policy.”
You may receive the following types of SMS messages from Big Asere:
Order Confirmation
Example: "Your Big Asere order #1234 has been received! We'll notify you when the restaurant accepts it."
Order Accepted / Being Prepared
Example: "Good news! The restaurant has accepted your order #1234 and is preparing your food."
Driver En Route
Example: "Your driver is on the way! Track your delivery here: [link]"
Delivery Confirmation
Example: "Your order #1234 has been delivered. Enjoy your meal! — Big Asere"
Order Cancellation Notice
Example: "We're sorry — your order #1234 has been cancelled. A refund will be issued within 3-5 business days."
Pickup Ready Notification
Example: "Your pickup order #1234 is ready! Head to the restaurant to pick it up."
You will typically receive 2 to 4 SMS messages per order, only while your order is active. Messages are triggered by real-time events in your order lifecycle.
There are no recurring subscription messages, no daily messages, and no promotional messages. Once your order is completed, delivered, or cancelled, you will not receive further messages for that order.
Reply STOP to opt out instantly.
Reply STOP to any message from Big Asere. You will receive one final confirmation message, and then no further messages will be sent to your number.
You may also opt out by any reasonable method — for example, emailing support@bigasere.com or contacting support — and we will honor your request promptly. Opt-out requests are processed without undue delay.
Consent is not a condition of purchase. Opting out of SMS will not prevent you from placing orders — it only stops order-update texts. You can opt back in at any time by replying START or by placing a new order and consenting again.
If you need assistance, you have two options:
Standard message and data rates may apply depending on your mobile carrier plan. Big Asere does not charge you for SMS messages, but your carrier may.
If you are unsure about your carrier's messaging rates, contact your mobile carrier directly.
Your phone number is never shared with third parties for marketing purposes.
We share your phone number only with Twilio (our SMS delivery provider) for the sole purpose of sending you transactional order updates. We do not sell, rent, or share your number with advertisers, data brokers, or any marketing entities.
Your phone number and order data are handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your personal information.
We comply with the Nebraska Data Privacy Act (NDPA) and applicable federal privacy laws. You have the right to request deletion of your data at any time by emailing support@bigasere.com.
Our SMS program is supported by all major U.S. mobile carriers, including but not limited to:
Carriers are not liable for delayed or undelivered messages.
For questions about our SMS program, to opt out, or for any assistance:
Email: support@bigasere.com
Business: Abraham Oviedo Services, LLC DBA Big Asere
Location: North Platte, NE
To opt out via SMS: Reply STOP to any message
For help via SMS: Reply HELP to any message